Privacy Policy

1 Introduction and Scope

This Privacy Policy applies to all personal data collected by adili Casino through our website located at https://adili.cam, mobile applications, customer support channels, and any other digital platforms operated by or on behalf of adili. This policy should be read in conjunction with our Terms and Conditions, which govern your use of adili services.

Data Controller: adili Casino operates as the data controller for all personal information collected through our platform. We determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable privacy and data protection regulations in the Philippines and other relevant jurisdictions.

Commitment to Privacy: We recognize that trust is fundamental to our relationship with players. adili is committed to implementing appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. We limit data collection to what is necessary for legitimate business purposes and comply with industry best practices for data security.

2 Information We Collect

2.1 Information You Provide Directly

When you create an adili Casino account, we collect personal information that you voluntarily provide during the registration process, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers required for identity verification and age confirmation.
• Contact Information: Residential address, email address, mobile phone number, and any alternative contact details you choose to provide.
• Account Credentials: Username, password, and security questions used to authenticate and protect your account.
• Financial Information: Bank account details, e-wallet account information (GCash, PayMaya), payment card numbers, and transaction history associated with deposits and withdrawals on the adili platform.
• Verification Documents: Copies of government-issued identification cards, utility bills, bank statements, and other documents submitted to verify your identity, address, and payment methods in compliance with Know Your Customer (KYC) and anti-money laundering (AML) regulations.

2.2 Information Collected Automatically

When you access and use the adili platform, we automatically collect certain technical and behavioral information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information, and IP address.
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, navigation paths, referring URLs, and timestamps of your activities on the platform.
• Location Information: Approximate geographic location derived from your IP address to verify compliance with territorial restrictions and licensing requirements.
• Communication Records: Transcripts or recordings of interactions with our customer support team via live chat, email, or phone for quality assurance, training, and dispute resolution purposes.

2.3 Information From Third Parties

adili may receive information about you from third-party sources to verify the accuracy of data you provide, prevent fraud, and comply with regulatory obligations:

• Payment Processors: Transaction status, payment method verification, and fraud screening results from GCash, PayMaya, banks, and other financial service providers.
• Identity Verification Services: Confirmation of identity documents, address verification, and credit reference checks from specialized third-party verification agencies.
• Game Providers: Gameplay data, bet outcomes, and session information from third-party game developers and live dealer studios whose content is featured on the adili platform.

3 How We Use Your Information

adili Casino processes your personal data for legitimate business purposes that are necessary to provide our gaming services, comply with legal obligations, and improve user experience. Specific purposes include:

3.1 Account Management and Service Provision

• Creating and maintaining your adili Casino account
• Authenticating your identity and authorizing access to your account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, and other gaming products
• Managing your gaming balance, transaction history, and account settings
• Communicating with you regarding your account, transactions, and service-related matters

3.2 Legal and Regulatory Compliance

• Verifying that you meet the minimum age requirement (21 years) for online gambling in the Philippines
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks as required by Philippine Amusement and Gaming Corporation (PAGCOR) regulations and other applicable laws
• Monitoring transactions for suspicious activity, fraud prevention, and financial crime detection
• Maintaining records for audit, inspection, and regulatory reporting purposes
• Responding to lawful requests from government authorities, regulators, and law enforcement agencies

3.3 Security and Fraud Prevention

• Detecting and preventing unauthorized account access, payment fraud, and identity theft
• Identifying irregular betting patterns, bonus abuse, and violations of our Terms and Conditions
• Protecting the integrity of games and ensuring fair play for all users
• Enforcing restrictions on duplicate accounts, self-excluded users, and prohibited jurisdictions

3.4 Marketing and Communications

• Sending promotional emails, SMS messages, and push notifications about bonuses, tournaments, new games, and special offers (only with your consent, which may be withdrawn at any time)
• Personalizing marketing content based on your gaming preferences and activity history
• Conducting customer satisfaction surveys and market research to improve our services
• Administering loyalty programs, VIP rewards, and other incentive schemes

3.5 Platform Improvement and Analytics

• Analyzing user behavior to optimize website performance, navigation, and user interface design
• Testing new features, games, and services before general release
• Generating aggregate statistics and reports for business intelligence purposes
• Troubleshooting technical issues and improving system stability

4 Legal Basis for Processing

Under applicable data protection laws, adili Casino relies on the following legal bases to process your personal information:

Contractual Necessity: Processing is necessary to perform our contract with you (the Terms and Conditions), including account creation, transaction processing, and service delivery.

Legal Obligation: Processing is required to comply with legal and regulatory requirements, such as age verification, KYC/AML checks, tax reporting, and responses to lawful government requests.

Legitimate Interests: Processing is necessary for our legitimate business interests in preventing fraud, ensuring platform security, improving services, and conducting direct marketing, provided these interests do not override your fundamental rights and freedoms.

Consent: For certain types of processing, such as sending promotional communications via email or SMS, we rely on your explicit consent, which you may withdraw at any time by contacting customer support or using unsubscribe mechanisms in marketing messages.

5 How We Share Your Information

adili Casino does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your data with trusted service providers and partners in the following circumstances:

5.1 Service Providers and Business Partners

• Payment Processors: GCash, PayMaya, banks, and other financial institutions that facilitate deposits and withdrawals on your behalf.
• Game Providers: Third-party software developers and live casino studios whose games and content are integrated into the adili platform.
• Identity Verification Services: Specialized agencies that verify identity documents, perform address checks, and conduct background screenings.
• Cloud Service Providers: Companies that host our servers, databases, and backup systems, subject to strict confidentiality and security agreements.
• Customer Support Tools: Live chat platforms, helpdesk software, and communication services used to provide player assistance.
• Marketing and Analytics Partners: Services that help us analyze user behavior, optimize marketing campaigns, and measure advertising effectiveness.

All third-party service providers are contractually obligated to protect your personal information, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Legal and Regulatory Disclosures

We may disclose your personal information to government authorities, regulators, law enforcement agencies, and courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal processes such as court orders, subpoenas, or regulatory investigations
• Enforce our Terms and Conditions and other agreements
• Protect the rights, property, or safety of adili Casino, our users, or the public
• Prevent or investigate fraud, security breaches, or other illegal activities
• Cooperate with PAGCOR audits, licensing reviews, and compliance examinations

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving adili Casino, your personal information may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this policy.

6 Data Security Measures

adili Casino employs industry-standard security technologies and procedures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions, and is governed by role-based access controls and the principle of least privilege.
• Secure Authentication: Account access requires strong passwords, and we support two-factor authentication (2FA) for enhanced security.
• Regular Security Audits: We conduct periodic vulnerability assessments, penetration testing, and security audits to identify and remediate potential weaknesses.
• Incident Response: We maintain incident response procedures to detect, investigate, and respond to data breaches or security incidents promptly.

While we implement robust security measures, no system is entirely immune to attack. If you become aware of any security vulnerability or unauthorized access to your account, please contact us immediately.

7 Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information under applicable data protection laws. adili Casino respects these rights and provides mechanisms for you to exercise them:

7.1 Right of Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal information we hold about you. To exercise this right, contact our customer support team with your account details and specify the information you wish to access.

7.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most account information directly through your adili account settings, or contact customer support for assistance with changes that require verification.

7.3 Right to Erasure

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent for processing based on consent. However, we may be required to retain certain information to comply with legal obligations, resolve disputes, enforce agreements, or for other legitimate purposes.

7.4 Right to Restrict Processing

You may request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the data, when processing is unlawful but you do not want the data deleted, or when we no longer need the data but you require it for legal claims.

7.5 Right to Data Portability

Where technically feasible and legally permitted, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

7.6 Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. Upon receiving an objection to marketing, we will cease processing your data for such purposes immediately.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact adili Casino customer support at [email protected]. We will respond to your request within thirty (30) days and may require identity verification to protect against fraudulent requests.

8 Cookies and Tracking Technologies

adili Casino uses cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize your browser and remember certain information about your preferences and activities.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including authentication, session management, and security features. These cookies cannot be disabled without impairing core services.
• Performance Cookies: Collect anonymous information about how visitors use the adili platform, such as which pages are visited most frequently and whether error messages are displayed. This data helps us optimize user experience.
• Functional Cookies: Remember your preferences and settings, such as language selection, game favorites, and display options, to provide a more personalized experience.
• Advertising Cookies: Used to deliver relevant advertisements based on your interests and measure the effectiveness of marketing campaigns. These cookies may be set by adili or third-party advertising partners.

8.2 Managing Cookie Preferences

Most web browsers allow you to control cookies through browser settings. You can choose to block or delete cookies, though doing so may affect platform functionality and limit your ability to use certain features. Mobile device users can manage advertising tracking through device settings (e.g., "Limit Ad Tracking" on iOS or "Opt out of Ads Personalization" on Android).

9 Data Retention

adili Casino retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with adili Casino.
• Closed Accounts: After account closure, we retain certain data for regulatory compliance purposes, typically for a period of five (5) to seven (7) years as required by anti-money laundering regulations and licensing authorities.
• Transaction Records: Financial transaction history is retained for at least five (5) years to comply with tax reporting, auditing, and regulatory requirements.
• Marketing Communications: If you opt out of marketing communications, we retain your contact information and opt-out preference to honor your request and prevent future marketing contacts.

When personal information is no longer required for legal, regulatory, or business purposes, we securely delete or anonymize it in accordance with our data retention and disposal procedures.

10 International Data Transfers

The adili platform is operated primarily in the Philippines, and your personal information is processed and stored on servers located within the Philippines or in jurisdictions where our service providers operate. Some of our third-party service providers may be located in countries outside the Philippines that have different data protection standards. When we transfer personal information internationally, we implement appropriate safeguards such as standard contractual clauses, binding corporate rules, or other legally recognized transfer mechanisms to ensure adequate protection of your data.

11 Children's Privacy

adili Casino services are intended exclusively for individuals aged twenty-one (21) years and older. We do not knowingly collect personal information from minors. If you are under the legal gambling age in your jurisdiction, you are prohibited from using the adili platform. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and terminate the associated account.

12 Changes to This Privacy Policy

adili Casino reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through email notification, prominent notices on the adili platform, or by updating the "Last Updated" date at the top of this policy. Your continued use of adili services following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

13 Contact Information and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or adili's data protection practices, please contact us:

Email: [email protected]

Live Chat: Available 24/7 through the adili platform

If you are not satisfied with our response to your privacy concern or believe we are processing your personal information in violation of applicable data protection laws, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or other relevant data protection authority in your jurisdiction.

Last Updated: January 15, 2026
Effective Date: January 15, 2026
By using adili Casino services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.